Search

More results...

Generic filters
Exact matches only

RFP Optimisation and Enhancement of the VisitEurope.com portal – Q&A

Below is the list of questions and answers about this request for proposals.

If you have a question that has not been answered yet, please contact us through the contact form before 25 April 2025 at noon (CEST).

ETC will publish the answers to all received questions on this website by 25 April 2025 at 18:00 (CEST) at the latest.

LANGUAGES - The RfP specifies support for five languages (English, French, Portuguese, Spanish and Japanese). However, the current portal also includes content in Chinese. Should Chinese be considered part of the required scope?

The Chinese version of VisitEurope.com operates as a separate website, with its own CMS and web domain. Support for the Chinese website is outside the scope of this project.

DYNAMIC CONTENT PERSONALISATION - The RfP mentions personalisation based on users’ interests, location and browsing behaviour. Could you clarify how you define this in practice?

The contract is expected to propose the most appropriate and efficient method for personalising the content portal for users, based on individual user data. This may include, inter alia:

  • Delivering region-specific content, language options, and similar features based on IP-based geolocation.

  • Prioritising or recommending relevant content based on the user’s interests, browsing behaviour or device.

All personalisation efforts will comply with relevant data protection regulations (e.g., GDPR).

LICENCES AND THIRD-PARTY TOOLS - The RfP states that any required licences should be included in the proposal. Does this refer to the initial project implementation only, or should we also include long-term subscription costs for third-party services such as chatbots, analytics tools, or translation services?

This refers to the initial implementation phase of the project only. The contractor may include estimated long-term subscription costs in their proposal; however, these would be covered under a separate contract.

RFP DISTRIBUTION - Could you share how many agencies this RfP has been sent to?

In addition to publishing the RfP on its website, ETC’s public procurement procedures may also require it to be directly shared with at least three different potential contractors.