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The webinar will focus on strategies and digital tools deployed by local authorities that were pivotal to effectively manage and monitor overcrowding in a given destination. Presenters will share practical examples and the benefits and challenges faced during the process.

Representatives from Turismo de Portugal, the City of Dubrovnik, Triglav National Park, Tourism Bohinj and Wonderful Copenhagen will present their projects focused in this topic to provide in-depth insights into the innovative approaches they have employed in these regards.

Kindly note that participation in the Webinar is reserved to ETC and UNWTO members only.

Event Details

October 11, 2023 at 2:30 pm
Event Category:


Jelka Tepšić

Mrs. Tepšić is the Deputy Mayor of Dubrovnik and has been an honorary consul to Spain since 2014. She is a distinguished professor in Spanish language, literature, and Comparative literature, with over 20 years of experience in communication, media, and marketing.

In Dubrovnik, she oversees tourism, sustainability, and culture. Over the past two years, she has spearheaded the “Respect the City” project, focusing on sustainable tourism development, addressing overcrowding, and managing over-tourism. This project received acclaim at the World Congress of the Organization of World Heritage Cities in Krakow.

Sérgio Guerreiro

Sérgio Guerreiro is currently Senior Director for Knowledge Management and Innovation at Turismo de Portugal, being in charge of statistics, business intelligence, sustainability, entrepreneurship and innovation. He is also responsible for the program Tourism 4.0, an integrated program to foster innovation in the tourism sector involving more than 350 startups.

He represents Portugal at several international working groups at UNWTO, OECD and European Travel Commission. He is currently Chairman of the OECD Tourism Committee and Chairman of the European Travel Commission’s Market Intelligence Group. He is also World Economic Forum’s Agenda Contributor.

Lone Alletorp Callard

Lone Alletorp Callard has effectively worked with tourism all her life and also studied tourism. Being from a small and very touristic coastal village in the north of Denmark, she has, from an early age, been aware of tourists and the effect of tourism on a community. She studied Tourism Management in England and has a bachelor (BSc) and a master (MSc) in tourism management from the Universities of Plymouth and Sheffield Hallam University respectively. She has worked with almost all aspects of tourism from being a waiter in restaurants in the local village, to theme parks in both England and Denmark, to consultancy work in a big American consultancy company and to now being Head of Research in Wonderful Copenhagen. One thing, however, that has always interested her, wherever she has been working, is research, knowledge and data and how you can learn from it and perform better.

Majda Odar

Majda Odar handles educational content within the Triglav National Park Public Institute.

Klemen Langus

Klemen Langus is the director of Tourism Bohinj and coordinator of the Julian Alps Community.